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Field Service Engineer

2 months ago

New Orleans, Louisiana, United States Kongsberg Gruppen Full time
Job Summary

We are seeking a highly skilled Field Service Engineer to join our team at Kongsberg Gruppen. As a Field Service Engineer, you will be responsible for providing expert-level maintenance and support for our control systems, ensuring the highest level of performance and reliability.

Key Responsibilities
  • Provide preventative and corrective maintenance to Kongsberg control systems
  • Read and interpret drawings and control system architecture
  • Develop and implement PC-based solutions for troubleshooting and module modification
  • Use multimeters and SW tools for troubleshooting communication or loop errors
  • Understand and apply knowledge of Power Management Systems, generators, and governor control functionality
  • Able to add or modify control logic
  • Familiar with communication protocols (CAN, 232, 422, 485, TCP/IP, etc)
  • Complete and submit timesheets and expenses in a timely fashion
  • Ownership over assigned cases and/or service trips
  • Suggest improvements to our products and report needs to Service Manager or product department
  • Make proactive suggestions to customers on available upgrades and new products while visiting onboard
  • Carry out actions to prevent errors within our delivery and after sales deliveries
  • Support Aftermarket Sales with aftersales quotations
Requirements
  • Degree in Electrical, Electronics, Electromechanical, or Computer Engineering or equivalent industry/military training
  • Knowledge of general Electrical/Electronic control system concepts such as PID controllers, filters, communication protocols
  • Ability to produce and interpret technical documentation
  • Ability to troubleshoot low voltage electrical components, use of multimeters, etc
  • Experience with PLC / SCADA systems and their architecture is highly desired
  • Customer service oriented
  • Ability to work under pressure
  • Good communication skills and fluent in English
  • Microsoft 365 package user level
  • Hold valid Passport
  • Authorized to work lawfully in the US without company sponsorship
  • Availability to travel with short notice, after hours, holidays/weekend, for long periods both locally and internationally
What We Offer
  • Competitive compensation packages
  • Fully subsidized health & welfare benefits with an option of a high deductible plan which includes an employer contribution towards your health savings account
  • Fully subsidized dental and vision coverage
  • Up to 5% employer match program
  • Flexibility with Paid Time Off
  • Career growth opportunities
  • Safe and collaborative culture