Commercial HVAC Service Specialist

2 weeks ago


Roanoke, Virginia, United States Gpac Full time

We are pleased to present an opportunity for a Commercial HVAC Service Specialist with Gpac, a reputable recruitment firm with over 30 years of experience, collaborating with a distinguished organization in the Mechanical sector. This role is ideal for individuals who appreciate a workplace that prioritizes outstanding service and a supportive atmosphere.

The successful candidate will be tasked with diagnosing, repairing, maintaining, and installing commercial HVAC systems and associated equipment as required.

KEY RESPONSIBILITIES:

  • Respond professionally to a high volume of service requests.
  • Effectively communicate with clients, regardless of their technical expertise; clearly explain the nature of their issues and the solutions; if repairs are incomplete, provide a detailed explanation of the situation and suggest next steps.
  • Utilize troubleshooting manuals to swiftly identify and resolve issues.
  • Regularly verify system operations and safety controls before departing job sites.
  • Ensure all customer inquiries and concerns are addressed prior to leaving the location.
  • Employ appropriate tools and instruments during troubleshooting processes.
  • Implement solution strategies to assist fellow service technicians and help resolve customer challenges.
  • Communicate tactfully to offer recommendations if system issues stem from customer actions.
  • Demonstrate the ability to prioritize tasks based on a service schedule, manage unexpected interruptions, carry necessary tools and materials, and plan vehicle maintenance.
  • Accurately complete all required documentation in a timely manner.
  • Keep supervisors and management updated on new developments, changes, or customer feedback.
  • Prepare daily service reports and obtain customer signatures on all documentation.

REQUIREMENTS:

  • Minimum of 5 years of experience in commercial service.
  • Valid EPA Certification.
  • Strong customer service and communication abilities.
  • Excellent analytical and problem-solving skills.
  • A collaborative mindset and positive attitude.

BENEFITS:

  • Competitive salary commensurate with experience.
  • 401(k) plan with generous employer matching.
  • Comprehensive dental and vision insurance for you and your family.
  • Health insurance coverage.
  • Paid time off for relaxation and personal time.

If you are interested in becoming part of a dynamic and customer-oriented team in the Mechanical Sector, we encourage you to explore this opportunity further.

All qualified candidates will be considered without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.

Gpac (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals across various industries throughout the United States since 1990. We pride ourselves on being competitive, client-focused, and committed to delivering the right solutions at the right time.



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