Business Development Center Agent
4 days ago
We are seeking a highly motivated and results-driven Business Development Center Agent to join our team at Superior Auto. As a Business Development Center Agent, you will play a critical role in supporting dealership personnel by educating potential customers about our services via email, text, and phone. Your primary responsibility will be to make outreach, pre-qualify, and schedule dealership appointments for customers to allow for a quick and seamless purchasing experience at one of our 70 locations.
Key Responsibilities:- Communicate with customers via phone, email, and text to identify the perfect vehicle for their needs.
- Connect with customers to create a customized experience that will fully engage them in the process of buying a vehicle.
- Respond to website/digital leads within designated timeframes by phone or email.
- Personally introduce customers to their local dealership.
- Fill your day with outbound phone calls to potential customers that have expressed an interest in Superior Auto, set appointments at their local dealership, and establish a follow-up cadence to drive customers to show up for their appointments.
- Enthusiastically answer inbound sales phone calls with the goal of setting an appointment for the customer at their local dealership.
- Complete customer phone applications and offer pre-qualification information as needed.
- Be the cheerleader for buying from Superior by highlighting products and services that set us apart, such as information on limited warranty, exchange program, etc.
- Know our inventory to be able to connect customers with a vehicle that will be a perfect fit.
- Work cooperatively in a teamwork environment both within the BDC team and in collaboration with the network of 70 retail store locations.
- Assist SAC Finance customers as needed and transfer existing customer inquiries related to payments, insurance, etc. to the appropriate department or personnel.
- 2 years of BDC and/or call center experience.
- 2 years of customer service experience.
- 2 years of Automotive experience (preferred).
- High school diploma or equivalent.
- Computer literacy to include Data Entry, Microsoft Word, Excel, and Outlook.
- Excellent verbal and written communication skills.
- Exceptional time management.
- Exceptional attention to detail/organization.
- Bilingual (preferred).
We offer a competitive pay package, including hourly base and bonuses based on performance and goals met. Our department hours of operations are Monday - Friday 9am to 6pm and Saturday 9am to 4pm. Occasional evening and weekend work may be required as job duties demand. We also offer time off with pay, health, dental, and vision insurance, 401(k) with company contribution, and company-paid life insurance.
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