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Level 2 Desktop Support Specialist

2 months ago


Shreveport, Louisiana, United States ResourceTek Full time
About the Role

We are seeking a highly skilled Level 2 Desktop Support Specialist to join our dynamic team at ResourceTek. As a key member of our IT department, you will be responsible for delivering top-notch IT solutions to our clients.

Key Responsibilities
  • Migrate and install Windows 10-11 operating systems
  • Provide technical support and troubleshooting for desktop-related issues
  • Collaborate with cross-functional teams to resolve complex IT problems
  • Develop and maintain technical documentation and knowledge base
Requirements
  • 2+ years of experience in desktop support and Windows 10-11 migration
  • Strong technical skills and knowledge of IT infrastructure
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively