Service Department Coordinator

2 days ago


Portland, Maine, United States New England Motorcycle Group Full time
About the Position

We are seeking a skilled Service Writer to join our team at the New England Motorcycle Group. The ideal candidate will have strong communication and customer service skills, as well as the ability to get along with a broad customer base. If you are looking for a challenging and rewarding role that offers opportunities for growth and development, please apply today

Responsibilities

• Intake customer vehicles and note problems and service needs

• Schedule work and assign jobs to service technicians

• Communicate job status to customers

• Assist the Service Manager in maintaining a smooth-running, efficient service department

• Review work-in-progress to ensure quality and timeliness

• Determine correct part numbers on repair orders and assist the parts department with posting of parts used before job starts

• Perform cashier functions as needed

• Make estimates for internal and wreck repairs

• Open and close all customer-paid, warranty, and internal repair orders

• Follow procedures for quick and efficient handling of warranty items, including tagging and proper storage of these items

• Become familiar and efficient with all phases of the computer system required for service and parts management

Requirements

• High school diploma or equivalent

• 2+ years of experience in a similar role

• Excellent communication and customer service skills

• Ability to get along with a broad customer base

• Knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them

Working Conditions

The noise level in the work environment is usually loud. You will occasionally be required to bend, stoop, crouch, reach, and handle tools. You may occasionally need to lift 45 pounds of material and balance and push an 900 lb. motorcycle.

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