Client Relationship Specialist

7 days ago

Austin, Texas, United States NFP Full time
About the Role

NFP is seeking a highly skilled Business Development Manager to join our team. As a key member of our organization, you will be responsible for developing and maintaining relationships with clients, as well as negotiating terms and conditions with carriers and wholesalers.

Key Responsibilities
  • Negotiation and Relationship Building: Negotiate terms, conditions, coverage limits, and pricing with carriers and wholesalers. Develop and maintain ongoing relationships with clients, acting as the subject matter expert on Health & Welfare Benefits and vendor/carrier products and services.
  • Project Management: Maintain a project plan to ensure client deliverables are provided on time. Delegate work to more junior team members to ensure completion.
  • Research and Analysis: Use online carrier tools to develop quotations, prepare pre-renewal information, and update client proposal tables. Understand and articulate alternative funding strategies.
  • Client Communication: Keep clients apprised of appropriate industry trends and events, including all state and federal regulatory issues. Maintain relationships with carrier representatives to better understand available products and services in the marketplace and recommend them to clients.
  • Problem-Solving: Anticipate client needs and identify strategies to solve them. Review request for proposals and insurance plan analyses, negotiate with carriers, and recommend renewal actions. Oversee implementations of new business.
  • Compliance and Audits: Conduct and present annual client compliance audits. Interpret plan rules to ensure compliance with Plan Documents and Summary Plan Descriptions (SPDs).
  • Team Collaboration: Review the work of the Account Managers on the team and provide informal mentorship to them. Ensure all client data is entered into CRM System (Salesforce) in a timely manner.
Requirements
  • Education and Experience: BA/BS preferred. Typically, more than 5 years industry and product line experience. 4+ years of health and welfare consulting experience required.
  • Certifications and Licenses: Life, Accident and Health Insurance License required. GBA or CEBS Certification a plus.
About NFP

NFP is a multiple Best Places to Work award winner in Business Insurance and has earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine. We are an organization of consultative advisors and problem solvers, helping companies and individuals address their most significant risk, workforce, wealth management, and retirement challenges through custom solutions and a people-first approach.

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