Client Relationship Specialist

2 weeks ago

Austin, Texas, United States Arrive Logistics Full time
About Us

Arrive Logistics stands as a premier transportation and technology firm in North America, having achieved over $2 billion in annual revenue with ambitious growth plans for the future.

Our achievements reflect the strength of our exceptional team and the collaborative environment we foster.

We prioritize providing our employees with a fulfilling work experience and have cultivated an award-winning culture that encourages personal and professional growth in a relaxed and cooperative setting.

This is an exciting opportunity to join our team, so read on to discover more about the role.

Role Overview

The Client Relationship Specialist will concentrate on mastering the fundamentals required to deliver Operational Excellence.

In this position, you will oversee the daily operations of both existing and new client accounts acquired by our sales team.

Your responsibilities will include load building, scheduling appointments, tracking shipments, providing timely updates to both internal and external stakeholders, and closing out loads.

It is essential to be detail-oriented, process-driven, customer-focused, efficient, proactive, and capable of independently managing operational tasks while also collaborating effectively across various departments.

Key Responsibilities
  • Manage the load board daily, ensuring accurate data entry in load building and scheduling, tracking, reviewing available loads, and closing out loads for optimal execution.
  • Maintain accuracy and timeliness while constructing loads for customer accounts.
  • Coordinate pickup and delivery appointments with shippers and consignees within your customer’s network.
  • Provide effective and timely communication with Carrier representatives and customer contacts regarding rescheduling pickups, deliveries, and obtaining accurate tracking updates.
  • Proactively inform customer contacts of any shipment delays.
Development Focus

Gain a thorough understanding of the customer’s committed lanes and determine when to accept or reject loads being offered by the customer.

Build a solid foundation of industry knowledge and Arrive operations while pursuing ongoing educational opportunities.

Continuously work on enhancing your relationships with customer contacts through timely and professional communication.

Collaborate with Business Development and Carrier teams to address issues and deliver exceptional customer service.

Evaluate how to maximize profitability with available freight by considering appointment times, flexibility, and other factors that influence rates.

Prioritize exceptions by coordinating with the Carrier team to provide timely updates to customers.

Work closely with management to identify any potential concerns regarding aging for your customer accounts.

Qualifications
  • A bachelor’s degree in a relevant field is preferred.
  • Demonstrated commitment and work ethic in academic or professional settings.
  • Able to thrive in a fast-paced environment and manage multiple tasks effectively.
  • Excellent communication skills with strong interpersonal abilities, both verbal and written.
  • Capable of following verbal and written instructions and executing tasks confidently.
Benefits of Joining Us
  • Enjoy comprehensive benefits, including medical, dental, vision, life, and disability coverage.
  • Plan for your future with our matching 401(k) program.
  • Engage with colleagues through our Employee Resource Groups.
  • Participate in office-wide activities, team events, and social gatherings.
  • Experience a casual dress code.
  • Access on-site amenities such as a coffee bar and gym.
  • Utilize our Employee Assistance Program for wellness support.
  • Receive relocation assistance if you are not local to the area.
Your Experience at Arrive

We take pride in our award-winning culture, recognized by various prestigious organizations.

Our commitment to fostering a positive workplace keeps us connected and invested in our collective success while enjoying the journey together.

Our employee-led resource groups create vibrant communities within Arrive, including initiatives for diverse groups.

Notice

To maintain a safe and transparent recruitment process, Arrive Logistics adheres to strict hiring practices. Candidates will undergo a thorough interview process, and we do not extend unsolicited job offers. If you have concerns about a potential fraudulent offer, please seek verification.

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