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Senior Account Executive

1 month ago

Portland, Maine, United States AEG Full time
Job Title: Senior Account Executive

We are seeking a highly motivated and experienced Senior Account Executive to join our team at Hearts of Pine. As a key member of our Ticketing Department, you will be responsible for generating revenue and managing ticket sales accounts.

Key Responsibilities:
  • Provide best-in-class customer service to Hearts of Pine fans through proactive and reactive relationship-building strategies.
  • Sell multiple ticketing products to fans, groups, and businesses.
  • Support the department's Group Sales and Premium Sales efforts.
  • Participate in all aspects of filling the stadium with season ticket sales, group sales, renewals, and upselling.
  • Deliver best-in-class gameday service and experiences for all Season Ticket Members, local and visiting fans.
Requirements:
  • A dynamic, outgoing, self-motivated individual with outstanding communication and natural customer service instincts.
  • Must have a high level of interpersonal skills to handle sensitive confidential situations and information.
  • Ability to communicate effectively with prospects, clients, and fans in a professional manner.
  • Passion for working in soccer, working in a team environment, and interacting with fans.
  • Positive and resilient team-centric attitude with a professional demeanor.
  • Collaborative culture builder that works well within a high-performing team.
  • Strategic thinker with the ability to handle multiple tasks with varying deadlines.
  • Strong critical thinking, problem-solving, and conflict resolution skills.
  • Strength in time management, administrative ability, and organization.
Preferred Qualifications:
  • Four-year college degree or graduate degree.
  • Prior sports sales/service industry or equivalent experience.
  • Proven ability to meet deadlines and quotas.
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and online survey tools.
  • Experience using CRM ticketing system and Ticketing Systems.
  • Familiarity with social media platforms (Facebook, Twitter, Instagram, YouTube, LinkedIn).
Work Environment:

Hearts of Pine is a professional, fast-paced, creative business environment. The ideal candidate will be able to work in a dynamic environment and adapt to changing priorities.

Reliable transportation is required for periodic local travel. Ability to work an event-driven schedule, including weekends, evenings, and some holidays. Must be able to work Hearts of Pine home games.

Comfortable with face-to-face, in-person experiences with prospects, clients, and fans. Ability to travel around the stadium visiting clients during home games. Computer and desk work a significant part of daily activities.

Sitting, standing, working with hands for extended periods of time. Rarely is lifting more than 20 pounds required.