Customer Support Expert

22 hours ago


East Providence, Rhode Island, United States MOO Inc Full time
About the Role

We are seeking an exceptional Customer Support Expert to join our team at MOO Inc in East Providence, RI. This is a full-time position that comes with a competitive salary of $55,000 - $65,000 per year, depending on experience.

Job Description:

  • Deliver world-class service to clients via phone, email, and chat.
  • Put the customer first and provide solutions to their queries.
  • Work in a fast-paced environment and adapt to changing priorities.
  • Identify opportunities for process improvements and collaborate with management.

Responsibilities:

  • Respond to client inquiries and resolve issues efficiently.
  • Prioritize tasks and manage time effectively to meet productivity targets.
  • Analyze data to identify trends and areas for improvement.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.
  • Basic computer skills and proficiency in software applications.

What We Offer:

  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.


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