Customer Service Ambassador

1 day ago


East Providence, Rhode Island, United States Wood's Heating Service Full time

About the Role

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As a Customer Service Ambassador at Wood's Heating Service, you will be an integral part of our team, providing exceptional service to our valued customers. With a focus on building strong relationships and resolving customer issues efficiently, you will play a key role in maintaining our company's reputation for excellence.

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We are seeking a highly skilled and enthusiastic individual with excellent communication and problem-solving skills to join our dynamic team. As a Customer Service Ambassador, you will be responsible for handling incoming calls, responding to customer inquiries, and providing solutions to their concerns.

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In this rewarding role, you will have the opportunity to make a real difference in people's lives by delivering outstanding customer service and ensuring that our customers feel valued and supported. If you are a motivated and results-driven individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.

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Responsibilities

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  • Handle incoming calls from customers and respond to their inquiries in a timely and professional manner.\
  • Resolve customer complaints and issues efficiently and effectively.\
  • Provide solutions to customer problems and offer alternative options when necessary.\
  • Work collaboratively with other teams to ensure seamless customer service delivery.\
  • Meet or exceed performance metrics and targets.\
  • Develop and maintain a deep understanding of our products and services to provide expert advice to customers.\
  • Stay up-to-date with industry developments and best practices to continually improve customer service delivery.\\/ul>\

Requirements

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  • Bachelor's degree in Business Administration, Marketing, or a related field.\
  • At least 2 years of experience in customer-facing roles, preferably in the heating industry.\
  • Excellent communication, problem-solving, and interpersonal skills.\
  • Ability to work independently and as part of a team.\
  • Highly organized and able to prioritize tasks effectively.\
  • Proficiency in Microsoft Office Suite.\\/ul>\

What We Offer

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  • A competitive salary of $45,000 - $60,000 per year, depending on experience.\
  • A comprehensive benefits package, including medical, dental, and vision coverage.\
  • Opportunities for career growth and professional development.\
  • A dynamic and supportive work environment.\\/ul>


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