Customer Support Associate

1 month ago


Providence, Rhode Island, United States Rac Distributors Inc Full time
Job OverviewRac Distributors Inc is seeking a skilled Customer Support Associate to provide exceptional customer service experience. The ideal candidate will be responsible for communicating with customers, identifying their needs, and resolving issues in a timely and professional manner.
Key Responsibilities
  • Process a high volume of customer inquiries via phone and email
  • Collect relevant information to resolve customer complaints and concerns
  • Utilize best practices in customer service techniques to develop strong relationships with customers
  • Document all customer interactions for future reference
Requirements
  • High school diploma or equivalent required; previous experience in customer service preferred
  • Excellent communication and problem-solving skills
  • Ability to work well under pressure and prioritize tasks effectively
  • Basic knowledge of HVAC/R equipment and parts
Benefits
  • Competitive hourly rate: $18-$22 per hour (estimated salary: $37,440 - $45,760 per year)
  • Opportunities for career growth and professional development
  • A supportive and dynamic work environment


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