Automotive Service Representative

3 days ago


Manchester, Connecticut, United States Pep Boys Full time

Job Overview

The Automotive Customer Service Advisor role at Pep Boys involves providing exceptional customer service, engaging customers, and contributing to the growth of the organization. This position requires strong verbal communication skills, a high school diploma or equivalent, and one year of related experience in the automotive service environment.

Key Responsibilities

  • First point of contact for customers on the phone and in the store, responsible for scheduling appointments, building trust, understanding needs, and communicating processes and timelines.
  • Organize and maintain productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
  • Work with management to assist in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase ordering.

Salary

$15.69 - $17.05 per hour based on experience + commission.



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