Customer Experience Specialist

5 days ago


Manchester, Connecticut, United States Pep Boys Full time
Service Role:
We are seeking a highly motivated and detail-oriented individual to join our team as an Automotive Customer Service Advisor. In this role, you will be responsible for providing exceptional customer service, addressing customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:
- First point of contact for customers on the phone and in the store
- Engage customers, schedule appointments, build trust, and communicate processes and timelines
- Sell products and services that meet customer needs
- Assist with organizational and productivity tasks related to the service business
- Follow all policies and procedures related to cash, credit, check, refund, and return policies

Requirements:
- High school diploma or equivalent required
- One year of related experience in the automotive service environment preferred
- Strong communication and interpersonal skills
- Ability to work Days, Nights, Weekends, Holidays

About Pep Boys:
Pep Boys is a leading automotive retailer that values customer satisfaction and provides excellent service to our clients. We offer a competitive salary, opportunities for career growth, and a safe and healthy work environment.

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