Automotive Service Consultant

5 days ago


Manchester, Connecticut, United States Pep Boys Full time
Pep Boys: Automotive Customer Service Advisor

Overview: Contribute to the growth of Pep Boys across all lines of business through customer engagement, product knowledge, follow-up, and follow-through at the service desk, on the sales floor, and at the register. Our team is dedicated to providing exceptional customer experiences that drive loyalty and retention.

Job Description: We are seeking a highly skilled Automotive Customer Service Advisor to join our team. In this role, you will be the first point of contact for customers on the phone and in-store, responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency. You will also assist in organizing and maintaining a productive service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.

Duties & Responsibilities:
  • First point of contact for customers on the phone and in-store, engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service.
  • Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
  • Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
  • Follow all policies and procedures related to cash, credit, check, refund, and return policies.
  • Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
  • Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair, oil changes, fluid top-offs, lubrications, filter and bulb replacement, battery installation, starting and charging system testing, cosmetic car services, and thorough vehicle inspection.
  • Partner with Management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
  • Effectively communicate with all associates, management, and customers, interprets and retains information, and applies knowledge appropriately.
  • Maintain an organized and neat shop.
  • Adhere to all company policies, procedures, safety, and environmental rules.


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