Automotive Parts Sales Specialist

2 weeks ago

Fayetteville, North Carolina, United States Lewis Automotive Group Full time
Job Overview

At Lewis Automotive Group, we prioritize cultivating a remarkable workplace for our staff, recognizing that they are our most valuable resource. Our team has consistently contributed to our recognition through various awards and milestones. If you seek a role that offers substantial career advancement within a company committed to its workforce, this position may be the right fit for you.

Position Summary

The Parts Counter Specialist is responsible for assisting customers in selecting necessary automotive components, whether in person, via the shop, or over the phone.

Key Responsibilities

  • Provide assistance to all customers (both retail and shop) in a courteous, professional, and efficient manner.
  • Inform customers about related part requirements and promotions, ensuring they are aware of the complete product range.
  • Handle incoming calls, offering pricing information and other relevant details.
  • Review estimates from the body shop to confirm that ordered parts are accurate and that pricing aligns with the estimates.
  • Deliver exceptional service to both internal and external clients.
  • Retrieve and fulfill orders from inventory.
  • Alert the parts manager regarding any out-of-stock items or urgent shop supplies.
  • Source out-of-stock parts from external suppliers and place emergency orders when necessary.
  • Notify service advisors and customers upon receipt of special orders.
  • Inform the body shop when all ordered parts have arrived and their delivery schedule.
  • Prepare orders for delivery to the body shop, ensuring all parts are labeled with customer names and job numbers.
  • Follow up on back-ordered items.
  • Verify will-call and back-order files weekly, returning items to vendors or restocking those not picked up.
  • Restock assigned inventory on a daily basis.
  • Assist outside sales representatives with their orders.
  • Ensure all internal parts requests are billed on service repair orders.
  • Process payments from retail customers or obtain credit authorization.
  • Confirm that all charge sales are signed by the customer.
  • Ensure customers receive their copy of the invoice.
  • Issue credits for returned parts, verifying the original invoice or its number for purchase and pricing accuracy.
  • Track and issue requested shop tools to technicians.
  • Maintain organized records of all repair orders, invoices, insurance estimates, and special orders.
  • Prepare orders for daily shipment, delivery, or pick-up.
  • Engage with assigned accounts via phone.
  • Keep front and rear counter areas tidy and organized.
  • Clean computer terminals and printers on a daily basis.
  • Participate in all available training programs.
  • Stay updated on new products and product enhancements.
  • Collaborate with the parts manager to maintain a lost sales tracking program.
  • Uphold a professional appearance.
  • Perform other duties as assigned.

Qualifications

To excel in this role, candidates must effectively perform each essential duty. The following qualifications are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Education and Experience

  • No prior experience or training is required.
  • A high school diploma or equivalent (GED); or one to three months of related experience and/or training; or a combination of education and experience.
  • Ability to perform basic arithmetic operations, including addition, subtraction, multiplication, and division using whole numbers, fractions, and decimals. Capability to compute rates, ratios, and percentages, and to interpret bar graphs.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Proficiency in applying basic algebra and geometry concepts.

Benefits Offered:

  • Health Insurance
  • Supplemental benefits including short-term and long-term disability and life insurance
  • 401(k) with matching contributions
  • Paid Vacation
  • Engaging company events

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