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Parts Sales Specialist

2 months ago

Fayetteville, North Carolina, United States Fayetteville Motors Full time
Job Overview

Job Title: Parts & Accessories Associate

Department: Parts & Accessories

Supervisor: Parts & Accessories Manager

Position Summary

Responsible for creating and sustaining an attractive retail atmosphere while assisting customers in their selection and purchase of products.

Key Responsibilities
  • Support for Service Department
  • Customer Engagement
  • Maintain a Clean & Organized Parts Environment
Primary Duties
  1. Support for Service Department
  • Collaborate with Service Technicians to address their Parts and Accessories requirements.
  • Process orders from service technicians for parts promptly.
  • Assist technicians in identifying necessary parts & accessories for specific tasks.
  • Advise on additional Parts and Accessories that may be beneficial for a job.
  • Provide cost estimates for parts on repair orders.
  • Update the inventory management system and parts catalog.
  • Inform service staff when special orders or back-ordered items arrive.
  • Ensure the Parts and Accessories area is clean and inventory is orderly.
  1. Customer Engagement
  • Deliver exceptional customer service to all clients.
  • Assist the Parts and Accessories manager in achieving sales and profitability objectives.
  • Welcome customers promptly and courteously.
  • Develop and share expertise on all Parts and Accessories products, including parts history and service knowledge.
  • Manage multiple customer interactions while ensuring satisfaction.
  • Handle phone inquiries efficiently and courteously.
  • Highlight promotions, new products, and suggest complementary items to enhance customer purchases.
  • Guide customers in identifying parts and accessories and research products in catalogs.
  • Process payments accurately and maintain cash register integrity.
  • Address customer complaints with empathy and a positive attitude, demonstrating a commitment to outstanding service.
  1. Maintain a Clean & Organized Parts Environment
  • Receive and process parts from suppliers, verifying against purchase orders, and prepare items for display.
  • Participate in regular inventory counts and reporting.
  • Ensure product displays are well-stocked, clean, and visually appealing.
  • Keep customer mailing lists updated.
  • Become proficient with all aspects of the computer systems necessary for Parts & Accessories management.
Additional Responsibilities
  • As assigned.
Supervisory Duties
  • No supervisory responsibilities.
Commitments
  • Treat all colleagues and customers with fairness and respect.
  • Be punctual and adaptable to flexible scheduling.
  • Engage in training sessions to stay current with Parts & Accessories merchandising and inventory management.
  • Exhibit a professional demeanor in customer interactions.
  • Follow instructions and collaborate effectively with team members.
Qualifications & Requirements
  • Ability to connect with a diverse customer base.
  • Understanding of parts department operations and products, or the ability to learn quickly.
  • Experience with Point-of-Sale and inventory systems, or the capacity to learn swiftly.
  • Ability to locate parts and provide pricing using appropriate catalogs.
Physical Requirements
  • Occasional exposure to loud noise levels.
  • May require bending, stooping, reaching, and lifting up to 50 lbs.
Working Environment
  • Potential exposure to battery acid, gasoline, and other hazardous materials typical in automotive service settings.
  • Occasional exposure to exhaust fumes and airborne particles.
Disclaimer

This description is not an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with the position. Management reserves the right to modify the job or assign additional tasks as necessary.