Guest Services Coordinator

2 weeks ago


Rye, United States Marriott International Inc Full time

Job Overview

POSITION SUMMARY

The role of a Guest Experience Specialist transcends the conventional tasks of check-in and check-out. Our goal is to curate an experience that is both memorable and distinctive.

As a Guest Experience Specialist, you will proactively deliver a comprehensive array of services that enhance guests' experiences throughout their stay.

This position extends beyond the typical front desk responsibilities, as you will take ownership of the guest journey in key areas of the hotel, embodying a "guest-first" philosophy.

You will have the autonomy to navigate your environment and take necessary actions to ensure guest satisfaction.

Whether addressing operational needs, fulfilling guest requests, completing documentation, serving quality meals, or highlighting local attractions, the Guest Experience Specialist integrates transactions into the overall experience.


Success in this role hinges on several critical factors: fostering a safe work environment, adhering to company policies and procedures, maintaining confidentiality, safeguarding company assets, upholding quality standards, and ensuring that your uniform, personal appearance, and communication are always professional.

Guest Experience Specialists will be active and mobile (standing, sitting, or walking for extended periods) and will adopt a hands-on approach to their duties (moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 25 pounds without assistance; reaching overhead and below the knees, including bending, twisting, pulling, and stooping).

Executing these responsibilities effectively (along with other reasonable tasks as assigned) is essential for Guest Experience Specialists to ensure satisfaction for both our guests and our business consistently.


PREFERRED QUALIFICATIONS

Education:
High school diploma or G.E.D. equivalent.

Related Work Experience:
No prior related work experience required.

Supervisory Experience:
No supervisory experience necessary.

License or Certification:
None required.


The compensation for this position ranges from $23.85 to $23.85 per hour and includes healthcare benefits, flexible spending accounts, a 401(k) plan, accrued paid time off and/or sick leave, life insurance, disability coverage, and various wellness benefits.

Benefits may be subject to general eligibility criteria, waiting periods, contributions, and other requirements and conditions.

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and fostering an inclusive, people-first culture.

We uphold a commitment to non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law.


About the Team

At Courtyard, we are dedicated to better serving the needs of travelers everywhere.

This commitment inspired us to develop the first hotel specifically designed for business travelers, and it continues to drive the Courtyard experience today, empowering our guests regardless of their travel purpose.

We seek individuals who are passionate about delivering exceptional guest experiences, enjoy being part of a small yet ambitious team, and are eager to learn and improve continuously—all while having fun.


By joining Courtyard, you become part of a portfolio of brands under Marriott International.

Be where you can excel, begin your journey, belong to an extraordinary global team, and become the best version of yourself.



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