Customer Engagement Coordinator

2 weeks ago


Rye, United States Marriott International Inc Full time

Job Overview

POSITION SUMMARY

The role of a Guest Experience Specialist transcends the conventional tasks of check-in and check-out. Our aim is to curate an experience that is not only seamless but also unforgettable.

As a Guest Experience Specialist, you will proactively deliver a diverse array of services that enhance the guest journey throughout their stay.

This position extends beyond the typical front desk responsibilities, empowering you to take charge of the guest experience across key areas of the hotel with a commitment to a "guest-first" philosophy.

You will have the autonomy to navigate your environment and fulfill necessary tasks.

Whether it involves addressing operational needs, responding to guest inquiries, completing administrative tasks, serving quality meals, or highlighting local attractions, the Guest Experience Specialist ensures that every interaction contributes positively to the overall experience.


Success in this role hinges on several critical factors - fostering a safe work environment, adhering to company policies and procedures, maintaining confidentiality, safeguarding company assets, upholding quality standards, and ensuring professionalism in your appearance and communication.

Guest Experience Specialists will be active and mobile (standing, sitting, or walking for extended periods) and will adopt a hands-on approach to their duties (moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 25 pounds without assistance; reaching overhead and below the knees, including bending, twisting, pulling, and stooping).

Executing these responsibilities effectively (along with other reasonable tasks as assigned) is essential for Guest Experience Specialists to consistently deliver excellence for our guests and our organization.


PREFERRED QUALIFICATIONS

Education:
High school diploma or G.E.D. equivalent.

Related Work Experience:
No prior experience required.

Supervisory Experience:
No supervisory experience required.

License or Certification:
None


The compensation for this position ranges from $23.85 to $23.85 per hour and includes health care benefits, flexible spending accounts, a 401(k) plan, accrued paid time off and/or sick leave, life insurance, disability coverage, and various wellness benefits.

Benefits may be subject to standard eligibility, waiting periods, contributions, and other conditions.

Marriott International is committed to equal opportunity employment. We value a diverse workforce and strive to maintain an inclusive, people-first culture.

We are dedicated to non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law.


About the Team

At Courtyard, we are dedicated to enhancing the needs of travelers worldwide.

This commitment inspired us to develop the first hotel specifically tailored for business travelers, and it continues to drive the Courtyard experience today, empowering our guests regardless of their travel purpose.

We seek individuals who are passionate about delivering a guest experience that exceeds expectations, enjoy being part of a small yet ambitious team, and are eager to learn and improve continuously - all while enjoying the process.


By joining Courtyard, you become part of a portfolio of brands under Marriott International.

Be where you can excel, begin your journey, belong to an exceptional global team, and become the best version of yourself.



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