Guest Services Representative

5 days ago


New Albany, Indiana, United States City of New Albany Full time
Job Summary

We are seeking a highly motivated and detail-oriented Guest Services Representative to join our team at the City of New Albany. As a key member of our team, you will be responsible for providing exceptional customer service to our guests, ensuring a positive experience for all visitors to our parks and recreation facilities.

Key Responsibilities
  • Provide excellent customer service to guests, responding to inquiries and resolving issues in a professional and timely manner.
  • Operate basic office and concessions equipment, including cash handling and point-of-sale systems.
  • Check IDs, collect fees, and scan memberships for guests, ensuring accurate and efficient transactions.
  • Prepare and serve food and beverages to guests, maintaining a clean and organized work area.
  • Perform routine maintenance of equipment and facilities, ensuring a safe and healthy environment for guests.
  • Maintain accurate records and reports, including sales data and customer feedback.
  • Work effectively as part of a team, communicating clearly and respectfully with colleagues and supervisors.
  • Adhere to all City of New Albany policies and procedures, including those related to customer service, safety, and security.
Requirements
  • High school diploma or equivalent required; some college or vocational training preferred.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities simultaneously.
  • Excellent communication and interpersonal skills, with a strong focus on customer service.
  • Ability to lift and move up to 25 pounds, and stand for long periods of time.
  • Availability to work a variety of shifts, including weekends and holidays.
What We Offer
  • A competitive hourly rate and opportunities for advancement.
  • A dynamic and supportive work environment, with a focus on teamwork and customer satisfaction.
  • Training and development opportunities to help you grow and succeed in your role.


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