Customer Service Representative

4 days ago


New Albany, Indiana, United States Graphic Packaging International Full time
Job Title: Customer Service Advocate

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advocate. In this role, you will be responsible for providing exceptional customer service and support to internal and external customers.

Key Responsibilities:
  • Provide accurate and timely communications to customers on order fulfillment status
  • Utilize Microsoft Office skills, including Excel, Word, PowerPoint, and Outlook, to manage customer interactions and data
  • Collaborate with internal teams to resolve customer issues and improve order fulfillment processes
  • Develop and maintain strong relationships with customers to ensure high levels of satisfaction and loyalty
  • Stay up-to-date on industry trends and best practices to continuously improve customer service skills
Requirements:
  • 2-3 years of experience in an administrative support role
  • High school diploma or equivalent
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Basic knowledge of printing, cutting, and finishing operations
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A chance to work with a leading company in the packaging industry

Graphic Packaging International is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.



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