Customer Service Representative

2 weeks ago


New Albany, Indiana, United States Ace Hardware Full time
Position Overview:
We are looking for enthusiastic, approachable, and supportive individuals to greet and assist customers effectively. While prior experience in hardware is beneficial, it is not mandatory as we offer comprehensive training.

Community Impact:
At Ace Hardware, our independent ownership allows us to prioritize community service. Make a difference by aiding your neighbors with their projects in a dynamic and enjoyable work atmosphere.

Work-Life Balance:
This role is within a team that values your personal time. We believe in building trust through transparent communication and provide schedules two weeks in advance to help you plan accordingly.

Growth Opportunities:
Are you passionate about hardware? Share your knowledge with us, and we will equip you with new skills. If you have a helpful demeanor, we will train you in hardware expertise that fosters life skills. Training begins on day one, with continuous opportunities for advancement.

Key Responsibilities:
  • Welcome customers and assist them in finding everything they need for their projects in a single visit.
  • Maintain a high-energy environment where time flies.
  • Be prepared to be on your feet for most of your shift and lift items weighing between 25 to 30 lbs.

Essential Duties:
  • Support the unloading of incoming shipments and organize merchandise as directed by management.
  • Keep your assigned area clean, organized, and fully stocked.
  • Execute daily operational goals with a sense of urgency while focusing on details.
  • Collaborate effectively with team members and participate in daily meetings to share improvement ideas.
  • Manage promotional materials and ensure accurate pricing on displays.
  • Restock merchandise and monitor displays for proper presentation.
  • Assist customers with special orders and ensure they receive the best service possible.
  • Be vigilant against shoplifting and take appropriate actions in line with company policies.
  • Provide exceptional customer service by being friendly, knowledgeable, and approachable.
  • Engage with customers proactively and maintain visibility on the sales floor.
  • Participate in store communication initiatives and support customer inquiries.
  • Encourage customers to join the Ace Rewards program and inform them about ongoing promotions.

Qualifications:
  • Strong communication skills with customers and team members.
  • Ability to deliver prompt and attentive customer service.
  • Excellent organizational skills with a keen eye for detail.
  • Willingness to learn and assist in training others.
  • Proven ability to work collaboratively within a team.
  • Experience in various departments is a plus.
  • Consistent attendance and flexibility in scheduling are required.

Physical Requirements:
  • Ability to stand, walk, reach, and bend for extended periods.
  • Capable of lifting and handling merchandise up to 40 pounds.

Work Environment:
The work environment may include exposure to moving mechanical parts and varying weather conditions. The noise level is typically moderate. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

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