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Customer Service Representative

2 months ago

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Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Indiana Farm Bureau. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and building strong relationships.

Key Responsibilities:

  • Interact with customers to provide product and service information, and resolve any issues or concerns.
  • Provide sales and marketing support to our agents, and assist with office operations such as scheduling appointments and quoting insurance.
  • Determine the best method to resolve problems to ensure customer satisfaction and adherence to our organization's policies.
  • Coordinate problem resolution with appropriate departments.
  • Build strong customer relationships and deliver solutions that consistently meet or exceed customer expectations.
  • Work with guidance to organize, prioritize, and oversee activities to efficiently meet business objectives, with a focus on continuous improvement.

Requirements for Success:

  • High School diploma or equivalent.
  • Ability to obtain a Property and Casualty insurance license within the first two years.
  • Insurance and/or claims background is helpful.
  • Ability to develop strong communication skills that convey a clear understanding of the unique needs of different audiences.
  • Requires an understanding of numerical concepts to perform mathematical transactions.
  • Strong attention to detail and accuracy.

Benefits:

  • An organization that values work-life balance.
  • Paid vacation and sick leave.
  • 401(k) with match.
  • Full-time position with a Monday-Friday schedule.
  • Potential for yearly bonus with possible payout up to 20% of salary.
  • Contests and incentives.
  • Benefits eligibility within 30 days of employment.
  • Negotiable pay based on level of experience.
  • Collaborative team environment.
  • Paid volunteer hours.