Customer Service Representative

19 hours ago


New Albany, Indiana, United States Indiana Farm Bureau Full time

Customer Service Representative

About the Role:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Indiana Farm Bureau. As a key member of our organization, you will be responsible for providing exceptional service to our customers, resolving issues, and building strong relationships.

Responsibilities:

  • Provide product and service information to customers
  • Offer sales and marketing support to agents and assist with office operations
  • Determine the best method to resolve problems and ensure customer satisfaction
  • Coordinate problem resolution with appropriate departments
  • Build strong customer relationships and deliver solutions
  • Work with guidance to organize, prioritize, and oversee activities to efficiently meet business objectives

Requirements:

  • High School diploma or GED equivalent
  • Ability to obtain Property and Casualty insurance license within first 2 years
  • Insurance and/or claims background helpful
  • Ability to develop strong communication skills
  • Requires an understanding of numerical concepts to perform mathematical transactions
  • Strong attention to detail and accuracy

Perks:

  • An organization that values work/life balance
  • Paid Vacation/Sick Leave
  • 401K w/ Match
  • Full Time with a Monday - Friday schedule
  • Potential for yearly bonus with possible payout up to 20% of salary
  • Contests and Incentives
  • Benefits eligibility within 30 days of employment
  • Negotiable pay based on level of experience
  • Collaborate in a team environment
  • Paid volunteer hours


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