Client Experience Specialist
7 days ago
Job Summary
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Insight Global. As a key member of our customer service team, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities
- Client Communication: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
- Issue Resolution: Diagnose, assess, and resolve problems or issues, ensuring customer satisfaction and loyalty.
- Delivery Management: Track the progress of delivery routes, process changes or cancellations to delivery orders, and scan haul-away pods and stamps.
- Team Collaboration: Work closely with business partners, drivers, and other stakeholders to ensure seamless delivery of services.
Requirements
- Experience: 1-year+ related customer service experience, preferably within a call center environment.
- Language Skills: Bilingual (Spanish/English).
- Technical Skills: Experience with Microsoft Office programs, including MS Project, Word, Excel, and PowerPoint.
- Soft Skills: Ability to work in a fast-paced environment, handle issues calmly and professionally, and multitask with exceptional organizational skills.
Preferred Qualifications
- Education: High school diploma or equivalent.
- Logistics Experience: Experience working with supply chain, delivery, transportation, or logistics.
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