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Client Retention Coordinator

2 months ago

Edison, New Jersey, United States American Dream Auto Protect Full time
Join Our Team as a Customer Loyalty Specialist

Key Responsibilities:

  • Conduct proactive outreach to existing clients to understand their requirements and foster loyalty.
  • Deliver exceptional customer support by responding to questions and resolving concerns.
  • Utilize professional phone communication skills for effective interactions.
  • Evaluate customer accounts to identify potential upselling prospects.
  • Keep precise records of all customer interactions.
  • Work collaboratively with various departments to ensure a cohesive customer experience.

Qualifications:

  • Prior experience in customer service or sales is advantageous.
  • Excellent verbal communication skills with a focus on providing effective solutions.
  • Proficient in data entry and navigating computer systems.
  • Ability to communicate in Spanish is a plus.

Become a vital part of our organization as a Customer Loyalty Specialist and help us maintain strong relationships with our clients. We offer a nurturing work environment, competitive pay, and pathways for career advancement.

Employment Type: Full-time

Weekly Hours: 50

Employee Benefits:

  • 401(k) retirement plan
  • Dental coverage
  • Health insurance
  • On-the-job training programs
  • Paid leave
  • Vision coverage

Experience Requirement:

  • Minimum of 1 year

Work Schedule:

  • Morning shifts

Work Days:

  • Monday through Friday

Work Environment:

  • Call center
  • Office setting

Relocation:

  • Relocation is necessary

Work Location: In-person