Sales Engineer

4 weeks ago


San Francisco, California, United States Intercom Full time
Transform Customer Service with Intercom

At Intercom, we're revolutionizing the way businesses interact with their customers through AI-powered customer service. As a Sales Engineer, you'll play a crucial role in leading the functional and technical discussion with our key prospects to ensure a seamless onboarding experience. Your expertise will help create innovative, configured solutions for our customers, driving user adoption and retention while collecting valuable customer feedback.

Key Responsibilities:
  • Jointly work with sales reps to demonstrate value and drive deals functionally and technically
  • Help lead the discovery process, uncovering a prospect's business objectives and current challenges
  • Deliver configured presentations and demos with a focus on business requirements
  • Work with customers to understand and validate technical requirements
  • Lead teams internally on projects and training

Requirements:
  • Fluent in Portuguese and English
  • 5+ years in the Computer Industry and 3+ years of Sales Engineering or Solution Consulting experience in a SaaS organization
  • Aptitude to think strategically to overcome technical and security roadblocks
  • Ability to stay focused under pressure and thrive while working with prospects to solve their most challenging issues
  • Experience coding/scripting/working in multiple programming languages, as well as data integration, especially RESTful APIs

What We Offer:
  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match

About Intercom:
Intercom is a well-established product leader and cultural icon in the technology and startup worlds. We set the pace for our industry and live by our values that allow us to push boundaries, build with speed and intensity, and deliver incredible value to our customers. Join us on our mission to redefine customer service and make internet business personal.
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