Sales Engineer

4 weeks ago


San Francisco, California, United States Intercom Full time

At Intercom, we're on a mission to redefine customer service and make internet business personal. We're looking for a skilled Sales Engineer to join our team in the LATAM region, specifically in Brazil. As a Sales Engineer, you'll be leading the functional and technical discussion with our key prospects to ensure a seamless onboarding experience. You'll work closely with our sales team to demonstrate value and drive deals functionally and technically.

Key Responsibilities:
  • Jointly work with sales reps to demonstrate value and drive deals functionally and technically.
  • Help lead the discovery process, work to uncover a prospect's business objectives and current challenges.
  • Deliver configured presentations and demos with a focus on the business requirements.
  • Work in tandem with the broad Sales team to guide and complete Trials and Proof of Concepts.
  • Coach customers on Intercom usage and best practices to help make them product experts.
  • Work with customers to understand and validate technical requirements (Security evaluation, SSI, SAML, Integrations, API usage).
Requirements:
  • Fluent in Portuguese and English.
  • 5+ years in the Computer Industry and 3+ years of Sales Engineering or Solution Consulting experience in a SaaS organization, delivering demonstrations on a regular basis in a sales environment.
  • Aptitude to think strategically to overcome technical and security roadblocks.
  • Ability to stay focused under pressure and thrive while working with prospects to solve their most challenging issues.
  • Experience coding/scripting/working in multiple programming languages, as well as data integration, especially RESTful APIs.
  • Knack and comfort of working collaboratively with global teams.
What We Offer:
  • Competitive salary and meaningful equity.
  • Comprehensive medical, dental, and vision coverage.
  • Regular compensation reviews - great work is rewarded.
  • Flexible paid time off policy.
  • Paid Parental Leave Program.
  • 401k plan & match.
  • In-office bicycle storage.
  • Fun events for Intercomrades, friends, and family.

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