Application Support Specialist
1 week ago
Join our team as an Application Support Analyst and take on a challenging role that requires strong technical skills and excellent communication abilities.
About the Role:We are seeking a highly motivated and detail-oriented individual to provide technical support for our applications. As an Application Support Analyst, you will be responsible for resolving technical issues, providing training to users, and working closely with the support team to ensure seamless application functionality.
Key Responsibilities:- Learn and understand off-the-shelf applications, including their features and functionalities.
- Work with users to resolve technical issues and provide solutions.
- Define business requirements and implement processes to meet those requirements.
- Perform systems testing and prepare detailed report specifications.
- Write and test reports using Crystal Reports, SQL language, or other query tools.
- Train users on application functions and features.
- Write production documentation and troubleshoot systems issues.
- Bachelor's degree in Computer Science or related field.
- Four years of experience in information systems programming and analysis.
- Three years of experience working with relational databases (Oracle or Microsoft SQL Server).
- Three years of hands-on experience writing SQL queries with multiple tables.
- Effective organizational and analytical skills.
We offer a comprehensive benefits package, including medical insurance, dental and orthodontia benefits, vision benefits, health savings account, and more.
As an equal opportunity employer, we welcome applicants from diverse backgrounds and are committed to providing a inclusive and supportive work environment.
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