IT Support Specialist
6 days ago
Axiom Technologies is a leading provider of IT services, supporting medium to large-scale enterprises. Our team is dedicated to delivering exceptional service and support to our clients.
We are seeking a skilled IT Support Specialist to join our team. The successful candidate will be responsible for providing timely and accurate assistance to end-users within our desktop computing environment.
Key Responsibilities:
- Troubleshoot computer OS and peripherals issues
- Handle various PC operating systems, including Windows 7, 8, and 10
- Perform hardware and software installations, including deployment tools like SCCM
- Maintain knowledge of SOE and group policies
- Provide printer support and installation services
- Install and troubleshoot MS Office tools
- Deliver excellent customer service and communication skills
- Support a variety of technologies and services
- Develop advanced technical abilities, including solid troubleshooting skills for Windows, Apple, and virtual operating systems
- Manage time and resources to meet or exceed expectations in high-profile situations
Requirements:
- 2+ years of relevant experience
- Reliable transportation
- Flexible schedule and commitment to work on demand
- Resilient and able to face and resolve conflicts
- Excellent communication and customer service skills
- Ability to work independently and in a team-oriented environment
Personal Attributes:
- Excellent end-user computing skills
- Good knowledge of infrastructure support
- Strong analytical and problem-solving capabilities
- Well-organized and detail-oriented
- Strong customer service ethic and great communication skills
- Passionate about delivering quality service
Technical Requirements:
- In-depth knowledge of Windows OS, Microsoft Office applications, PC/Laptop hardware, and peripherals
- Basic knowledge of Active Directory, Exchange, Apple OS, and SCCM
Qualifications:
- At least one of the following: PC/Laptop OEM Maintenance Certification, CompTIA A+ Certification, Microsoft Certified IT Professional (MCITP) certification in the desktop area, or Microsoft Office Specialist (MOS) Certification
What's Next?
If you are a motivated and skilled IT professional looking for a new challenge, please submit your resume to us.
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