IT Support Specialist

6 days ago


Boston, Massachusetts, United States Axiom Technologies Full time

Axiom Technologies is a leading provider of IT services, supporting medium to large-scale enterprises. Our team is dedicated to delivering exceptional service and support to our clients.

We are seeking a skilled IT Support Specialist to join our team. The successful candidate will be responsible for providing timely and accurate assistance to end-users within our desktop computing environment.

Key Responsibilities:

  • Troubleshoot computer OS and peripherals issues
  • Handle various PC operating systems, including Windows 7, 8, and 10
  • Perform hardware and software installations, including deployment tools like SCCM
  • Maintain knowledge of SOE and group policies
  • Provide printer support and installation services
  • Install and troubleshoot MS Office tools
  • Deliver excellent customer service and communication skills
  • Support a variety of technologies and services
  • Develop advanced technical abilities, including solid troubleshooting skills for Windows, Apple, and virtual operating systems
  • Manage time and resources to meet or exceed expectations in high-profile situations

Requirements:

  • 2+ years of relevant experience
  • Reliable transportation
  • Flexible schedule and commitment to work on demand
  • Resilient and able to face and resolve conflicts
  • Excellent communication and customer service skills
  • Ability to work independently and in a team-oriented environment

Personal Attributes:

  • Excellent end-user computing skills
  • Good knowledge of infrastructure support
  • Strong analytical and problem-solving capabilities
  • Well-organized and detail-oriented
  • Strong customer service ethic and great communication skills
  • Passionate about delivering quality service

Technical Requirements:

  • In-depth knowledge of Windows OS, Microsoft Office applications, PC/Laptop hardware, and peripherals
  • Basic knowledge of Active Directory, Exchange, Apple OS, and SCCM

Qualifications:

  • At least one of the following: PC/Laptop OEM Maintenance Certification, CompTIA A+ Certification, Microsoft Certified IT Professional (MCITP) certification in the desktop area, or Microsoft Office Specialist (MOS) Certification

What's Next?

If you are a motivated and skilled IT professional looking for a new challenge, please submit your resume to us.



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