Application Support Specialist

1 week ago


Boston, Massachusetts, United States The Computer Merchant, LTD. Full time
Job Title: Application Support Analyst

We are seeking a highly skilled Application Support Analyst to join our team at The Computer Merchant, LTD.

Job Summary:

The Application Support Analyst will provide technical support and assistance to our customers, ensuring that they receive high-quality service and resolution to their technical issues.

Responsibilities:

  • Provide technical support and assistance to customers via phone, email, and in-person.
  • Analyze and resolve technical issues related to software applications and systems.
  • Collaborate with cross-functional teams to identify and implement process improvements.
  • Develop and maintain technical documentation and knowledge base articles.
  • Stay up-to-date with the latest technology trends and advancements.

Requirements:

  • Bachelor's degree in Computer Science or related field.
  • Four (4) years of experience in information technology or a related field.

What We Offer:

The Computer Merchant, LTD. offers a competitive salary range of $52-58 and a dynamic work environment that fosters growth and development.



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