Application Support Specialist

24 hours ago

Boston, Massachusetts, United States Trillium Staffing Full time
Job Title: Application Analyst

Trillium Staffing is seeking a skilled Application Analyst to join our team in Boston, MA.

Job Summary:

We are looking for a detail-oriented and organized individual to perform system analysis, application administration, and application support activities for the HASTUS application. The ideal candidate will have experience with transit scheduling and operations management applications and be able to work in a hybrid environment.

Key Responsibilities:
  • Perform system analysis activities for the full SDLC of the transit scheduling and operations management application, including requirements gathering, solution design, development, testing, implementation, and ongoing application support.
  • Assist with developing detailed specifications for system modifications or enhancements, documenting functional and technical requirements.
  • Configure application functional components, perform the definition of foundational data elements, and ensure proper version control of data elements.
  • Develop and maintain technical support documentation, including troubleshooting procedures, runbooks, and system configuration guides.
  • Provide 2nd level support for application issues, including issues with application functionality, environment configuration, and/or system integrations.
  • Respond to and resolve, or escalate, application issues raised by end-users and/or system alerts, performing detailed documentation of troubleshooting steps and/or issue resolution.
  • Escalate issues to internal IT teams (Server, Network, Database, etc.) and/or software vendor, as needed.
  • Perform user access provisioning, including new user account establishment and access permission updates.
  • Perform environment configuration and maintenance, including release installations, release promotions, and database refreshes.
  • Schedule, monitor, and troubleshoot issues with batch processes.
  • Perform ad-hoc data queries and generate ad-hoc reports.
  • Provide content knowledge and clarifications to QA team regarding designed behavior of application to facilitate the creation of test scripts.
  • Handle sensitive and confidential information in an appropriate manner.
  • Respond to each inquiry, whether from a customer, vendor, or co-worker, in a courteous and professional manner.
  • Participate in the on-call support rotation, responding to emergencies on a twenty-four (24) hour, seven (7) day per week basis while on-call.
  • Work any and all shifts and/or locations as assigned or directed, including occasional night and/or weekend work.
  • Perform related duties and projects as assigned.
Requirements:
  • Pay rate is $55 per hour.
  • Ability to travel to and work from various client facilities within a 15-mile radius from Downtown Boston.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
About Trillium Staffing:

Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.

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