Mobility Specialist

4 weeks ago


Grand Rapids, Michigan, United States The Hertz Corporation Full time

Job Summary:

The Mobility Specialist plays a vital role in the Hertz Local Edition team, providing exceptional customer service and ensuring seamless rental car experiences for Lyft and Uber drivers.

Key Responsibilities:

  • Facilitate the fastest, easiest, and most valued rental car experience
  • Ensure optimal operational efficacies to provide customers with the best rental car experience
  • Provide assistance creating a rental car reservation, processing rentals, and providing clean and safe vehicles to customers
  • Assist customers with various post-rental inquiries related to the rental and billing process
  • Work in a fast-paced environment, providing helpful customer service that enhances the customer's rental experience
  • Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions, and more
  • Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures
  • Maximize revenue opportunities with customers by actively soliciting business after customer inquiry, overcoming customer objections
  • Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior and exterior, filling gasoline tanks, and checking fill levels of all fluids

Requirements:

  • Ability to work in a fast-paced environment with a variety of tasks
  • Demonstrate professionalism, enthusiasm, and outstanding communication skills
  • Previous customer service experience
  • Strong time management and organizational skills
  • Computer literate and detail-oriented
  • Valid driver's license with an acceptable driving record
  • Ability to communicate in English clearly and proficiently

About The Hertz Corporation:

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia, and New Zealand.

The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

EOE Statement:

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. Individuals are encouraged to apply for positions because of the characteristics that make them unique.



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