Customer Experience Specialist

1 week ago


Grand Rapids, Michigan, United States CarMax Full time

About this role

As a Customer Specialist at CarMax, you will be empowered to deliver an exceptional customer experience by acting as a guide and offering support throughout the customer's journey. You will work closely with teams across the organization to ensure each customer has a positive experience buying and selling cars.

Key Responsibilities

  • Provide exceptional customer service by guiding customers through the sales process, from initial contact to final sale.
  • Conduct vehicle condition assessments to ensure accurate appraisals and provide customers with a seamless experience.
  • Manage vehicle inventory, including checking in and receiving vehicles, completing daily scanning and reconciliation, and performing cosmetic inspections.
  • Perform various administrative duties, including printing daily reports, maintaining transaction paperwork, and contacting finance companies.
  • Create service appointments and review repair order invoices to ensure accuracy and compliance.

Requirements

  • Demonstrate exceptional communication and interpersonal skills.
  • Display confidence in self, the product, and CarMax.
  • Ability to build and maintain strong relationships with customers and colleagues.
  • Demonstrate strong team behaviors, including integrity, respect, inclusion, fairness, and fun.
  • Balance the needs of the customer and the business when making decisions.
  • Seek to fully understand and meet customer needs.
  • Create win-win solutions to customer issues.
  • Get work done well, on time, and follow the right process.
  • Drive work processes and pay close attention to detail.
  • Perform multiple duties in a high-energy, fast-paced working environment.
  • Read, interpret, and transcribe data to maintain accurate records.

About CarMax

CarMax is a leader in the auto industry, known for delivering an honest, transparent, and high-integrity experience to customers. We are committed to helping our associates grow their careers and achieve their best, both at work and in their communities.



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