Customer Service Associate
3 weeks ago
The Customer Experience Specialist provides exceptional customer service that exceeds customer satisfaction and retention goals, fostering a culture of empowerment for employees to deliver outstanding customer experiences. Key responsibilities include first contact resolution, customer interaction experience, and resolving customer issues at the counter with the highest level of hospitality and professionalism. As the primary Net Promoter Score (NPS) liaison, the specialist updates and communicates performance actions and decisions related to NPS, analyzing results to determine cause and executing plans to improve guest satisfaction. Additionally, the specialist ensures all corporate policies and procedures are administered and followed by all staff.
Qualifications and Requirements- 3+ years of demonstrated experience in customer service, with experience in operations and sales
- Rental car experience a plus
- Excellent customer service skills
- Excellent oral and written communication skills
- Excellent relationship building and leadership skills
- Excellent problem-solving and decision-making skills
- Up to 40% off the base rate of any standard Hertz rental
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts - Theme Park Tickets, Gym Discounts & more
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Pharmacy Customer Service Associate
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Customer Service Representative
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Grand Rapids, Michigan, United States Triad Service Center Full timeService Assistant Opportunity at Triad Service CenterWe are seeking a highly motivated and customer-focused individual to join our team as a Service Assistant at our Grand Rapids location. As a key member of our service team, you will be responsible for providing exceptional service to our customers, working closely with technicians, and ensuring seamless...
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Customer Service Representative
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Grand Rapids, Michigan, United States Triad Service Center Full timeJob OpportunityTriad Service Center is seeking a skilled Service Assistant to join our team in Grand Rapids, MI. As a key member of our team, you will provide exceptional customer service, support, and technical expertise to our customers.Key Responsibilities:Discuss service, parts, and repair needs with techniciansWork with customers to resolve questions...
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Customer Service Associate
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Customer Service Associate
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Grand Rapids, Michigan, United States Holiday Companies Full timeCustomer Service RepresentativeHoliday Stationstores is seeking a Customer Service Representative to join our team. As a key member of our retail team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers.Key Responsibilities:Provide prompt and courteous customer service to all...
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Customer Service Branch Associate
4 weeks ago
Grand Rapids, Michigan, United States The Sherwin-Williams Company Full timeJob SummaryThe Branch Associate is responsible for receiving and preparing orders, as well as safely moving, loading, and delivering products. This position is also expected to provide customer service and operate tinting, mixing and color matching equipment, as needed.Key Responsibilities Prepare orders for delivery or pickup according to schedule (load,...
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Customer Service Branch Associate
4 weeks ago
Grand Rapids, Michigan, United States The Sherwin-Williams Company Full timeJob SummaryThe Branch Associate is responsible for receiving and preparing orders, as well as safely moving, loading, and delivering products. This position is also expected to provide customer service and operate tinting, mixing and color matching equipment, as needed. Key ResponsibilitiesPrepare orders for delivery or pickup according to schedule (load,...
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Sales Associate
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Retail Sales Associate
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Grand Rapids, Michigan, United States Cheap Recently Acquired Products LLC Full timeJob DescriptionWe are seeking a Retail Sales Associate to become an integral part of our team here at The C.R.A.P. Store. This part-time opportunity is ideal for individuals who enjoy working in a fast-paced retail environment and providing exceptional customer service.Responsibilities of the Retail Sales Associate:Welcome and identify customer needsExplain...
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Customer Service Representative
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Grand Rapids, Michigan, United States Savers | Value Village Full timeCustomer Service AssociateAt Savers / Value Village, we're looking for a Customer Service Associate to join our team. As a Customer Service Associate, you'll be the face of our company, providing an exceptional experience for our customers, donors, and team members. Responsibilities:Provide excellent customer service, ensuring a positive experience for all...
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Customer Service Representative
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Grand Rapids, Michigan, United States Walgreens Full timeCustomer Service Associate Job DescriptionAs a Customer Service Associate at Walgreens, you will be responsible for delivering a distinctive and delightful customer experience. This includes registering sales on assigned cash registers, providing customers with courteous, fair, friendly, and efficient checkout service, and recommending items for sale to...
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Customer Service Lead
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Grand Rapids, Michigan, United States Burlington Full timeOverview:As a Customer Service Lead at Burlington, you will be responsible for leading day-to-day customer service initiatives, inspiring and motivating associates to provide exceptional customer service. You will lead by example, approaching your work with Burlington's philosophy and company core values in mind.Key Responsibilities:Model company core values...
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Nike Retail Associate
3 weeks ago
Grand Rapids, Michigan, United States NIKE Full timeCustomer Service ExpertiseAs a Nike Retail Associate, you will be the face of NIKE, providing exceptional customer service and ensuring a seamless shopping experience. You will work closely with your team to focus on customer satisfaction and exceed their expectations at every step of their journey.Key ResponsibilitiesProvide personalized service to...
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Customer Service Representative
4 weeks ago
Grand Rapids, Michigan, United States Hertz Full timeJob Title: Customer Service AssociateAt Hertz, we are seeking a highly skilled Customer Service Associate to join our team. As a key member of our customer experience team, you will be responsible for providing exceptional customer service that exceeds customer expectations.Key Responsibilities:Provide first-class customer service to ensure customer...
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Customer Service Representative
3 weeks ago
Grand Rapids, Michigan, United States Petco Full timeKey Responsibilities:As a Sales Associate at Petco, you will provide exceptional customer service, determine the needs of guests, and share product knowledge to suggest the appropriate merchandise and services. You will also maintain familiarity with current store promotions and special services, and engage with customers regarding new product and services...
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Customer Service Representative
4 weeks ago
Grand Rapids, Michigan, United States Baker Book House Full timeJob Title: Customer Service AssociateBaker Book House is seeking a Customer Service Associate to join our team. As a key member of our sales administration department, you will be responsible for providing exceptional customer service to our customers, both in-store and over the phone.Key Responsibilities:Provide excellent customer service to ensure a...
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Grand Rapids, Michigan, United States Spectrum Health System Full timeJob Summary:As a Customer Service Representative Associate Complex Scheduler at Spectrum Health System, you will play a vital role in assisting and educating members, employer groups, providers, colleagues, and/or agents of health plan benefits. Your primary responsibility will be to facilitate and resolve problems, understand claims, billing and coding, and...
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Customer Service Representative
4 weeks ago
Grand Rapids, Michigan, United States Walgreens Full timeWalgreens **Job Summary** As a Customer Service Associate at Walgreens, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers. **Key Responsibilities:** * Model and deliver a distinctive and delightful customer experience * Register sales on assigned cash register and provide...
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Grand Rapids, Michigan, United States Corewell Health Full timeJob SummaryIn a dynamic and supportive environment, we are seeking a skilled Customer Service Representative Associate Complex Scheduler to join our team at Corewell Health. As a key member of our healthcare support team, you will play a vital role in delivering exceptional customer experiences to our patients, members, and communities.Key...
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Part-Time Sales Associate
3 weeks ago
Grand Rapids, Michigan, United States Great Lakes Ace Hardware Full timeJob SummaryThis role is responsible for providing exceptional customer service, generating sales, and maintaining a well-organized store environment. The ideal candidate will be a team player with excellent communication skills and a passion for delivering outstanding customer experiences.Key ResponsibilitiesGreets all customers and assists in answering...