Help Desk Technician

7 days ago


Westlake, Ohio, United States TCC Technology Full time
IT Support Role - TCC Technology

TCC Technology is seeking a skilled IT Support professional to join our dynamic team in Northeast Ohio. As an IT Support Technician, you'll be responsible for delivering high-quality technical support to our clients, resolving complex computer-related issues, and ensuring their technology infrastructure operates seamlessly.

Annual Salary: $58,000 - $68,000

About This Position

  • Provide expert technical support to clients via various channels, including phone, email, and on-site visits.
  • Troubleshoot and resolve computer-related issues, working collaboratively with vendors and stakeholders when necessary.
  • Manage and maintain technology assets, including hardware, software, and network systems.
  • Contribute to the development and implementation of new technologies, enhancing our clients' experience.
  • Document daily job procedures and maintain accurate records of customer networks.

Essential Qualifications and Skills

  • At least one year of experience in IT support and maintenance.
  • Exceptional analytical and problem-solving skills, coupled with strong communication abilities.

Benefits and Perks

  • Comprehensive Health Insurance Plan.
  • Paid Time Off Policy.
  • Mileage Reimbursement Program.


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