PC Support Specialist for Westlake Location
7 days ago
About the Role
We are seeking a PC Support Specialist to join our team at our Westlake location. The successful candidate will be responsible for providing technical support and troubleshooting services for our employees' desktop computers and other IT equipment.
Key Responsibilities
- Respond to incident tickets in a timely manner, resolving end-user related support issues with Microsoft Windows, business applications, and hardware problems
- Configure new hardware and software installations, as well as troubleshoot and repair computer equipment and peripherals
- Provide second-tier support assistance when escalated from the Help Desk
- Maintain accurate documentation of issues and resolutions
Requirements
- Excellent communication skills to explain technical issues to non-technical individuals
- Familiarity with Microsoft Windows, PC hardware, and networking technologies
- Strong organizational and time-management skills to prioritize tasks effectively
- Ability to work independently and ask for help when needed
Preferred Qualifications
- Experience imaging computers using SCCM and Windows 10
- 2-3 years of experience supporting tier two issues, including PC hardware setup, installation, and configuration
Benefits
This is an excellent opportunity to join a collaborative and dynamic team in a business casual environment. You will have access to a store with food and snacks, a gym, and other amenities. Our organization has a strong commitment to employee retention and career growth, and this role offers the potential for long-term development.
Earnings Potential
The estimated salary range for this position is $65,000 - $80,000 per year, based on industry standards and regional factors. However, compensation may vary depending on individual qualifications and experience.
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