Customer Service Associate II

2 weeks ago


Chicago, Illinois, United States Marshalls Full time

Job Summary:

We are seeking a highly motivated and detail-oriented Customer Service Associate II - Visual Deterrent to join our team at Marshalls. As a key member of our store team, you will play a critical role in maintaining a safe and secure shopping environment for our customers.

Key Responsibilities:

  • Act as a visual deterrent to prevent potential loss and dishonesty in the store.
  • Support the District Loss Prevention Manager and Store Management in executing core responsibilities.
  • Maintain a proper and professional stance in the designated area at the front of the store.
  • Review and understand the Store Emergency Response Guide.
  • Wear a complete Company-approved uniform, including a Body Worn Camera.
  • Greet customers appropriately and demonstrate courtesy and respect.
  • Establish and maintain a position at the front of the store or in a department.
  • Respond to customer requests for assistance by referring customers to store management or customer service via a Company-issued radio.
  • Observe and report any suspicious behavior or critical incidents to LP or store management.
  • Perform a closing safety sweep of the store with a member of management.
  • Adhere to all Company Policy and Procedure.
  • Document required incidents in AIIM Case Management.

Requirements:

  • Strong verbal and written communication skills.
  • Sound decision-making skills.
  • Ability to take initiative and perform well independently.
  • Prioritizes/organizes workload and manages time effectively.
  • Able to stand for long periods of time.
  • 0-2 years retail or security experience.

What We Offer:

  • Associate discount.
  • EAP.
  • Smoking cessation.
  • Bereavement.
  • 401(k) Associate contributions.
  • Child care & cell phone discounts.
  • Pet & legal insurance.
  • Credit union.
  • Referral bonuses.
  • 401(k) match.
  • Medical/dental/vision.
  • HSA.
  • Health care FSA.
  • Life insurance.
  • Short/long term disability.
  • Paid parental leave.
  • Paid holidays/vacation/sick.
  • Auto/home insurance discounts.
  • Scholarship program.
  • Adoption assistance.

About Us:

Marshalls is a leading off-price department store chain that offers a wide range of brand-name merchandise at discounted prices. We are committed to providing our customers with an exceptional shopping experience and to creating a positive and inclusive work environment for our associates.

Equal Employment Opportunity:

Marshalls is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is free from discrimination and harassment and where all associates feel valued and respected.



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