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Submission Officer

2 months ago

Los Angeles, California, United States Vfs Global Full time

VFS Global, a leading outsourcing and technology services company, is seeking a skilled Enrollment Officer to join our team in Los Angeles, CA. As a key member of our Application Center, you will play a crucial role in providing exceptional customer service to high-end clients and processing visa applications.

Key Responsibilities:
  • Provide top-notch customer service to high-value clients, assisting with visa application completion, document processing, and certification.
  • Capture biometric data (fingerprints and facial) on behalf of partnering governments.
  • Assist with time-sensitive visa applications and process applications using our customized software.
  • Dispatch applications, scan and upload documentation, and troubleshoot IT issues as needed.
  • Track passports and handle customer inquiries in person, via email, and over the phone.
  • Collect fees and handle cash transactions.
Requirements:
  • Excellent written and verbal communication skills with a professional demeanor.
  • Fluency in English is required, with additional languages a plus.
  • Previous sales experience is essential.
  • Minimum education: Bachelor's degree.
  • Proficiency in Microsoft Office packages and a keen eye for detail.
  • A proactive attitude and ability to work rotating shifts, including evenings and weekends.
  • Flexibility to work additional hours as needed and potential travel opportunities within the US.
  • Ability to lift up to 30 pounds.