Business Process Improvement Specialist

1 day ago


Los Angeles, California, United States CCG Business Solutions, LLC Full time
Job Description

The Business Analyst III plays a critical role in facilitating business process improvement by conducting thorough investigations, analyses, and documentation of functional business specifications.

This position is responsible for managing the requirements development process, including the elicitation, analysis, specification, and verification of multiple levels of requirements from an end-to-end perspective.

The Business Analyst III will develop reports and analyses for the department, communicate and coordinate with IT on a daily basis, and manage the implementation and/or integration of products or new features for clients.

This position will also act as a mentor to Business Analysts I/II and perform data analysis to support the evaluation of system defects or the development of requirements for new functionality.

The Business Analyst III will collaborate with I.T. on all department-related efforts, including the submission of Service Requests and the writing of BRD's.

This position will also oversee the business process support across multiple client engagements, communicate with internal/external stakeholders for departmental submission requirements, and review submission of data against established benchmarks.

Key Responsibilities:

  • Develop functional and user acceptance test plans and scenarios
  • Coordinate functional and user acceptance testing by executing the testing strategy, scheduling resources, and tracking test performance
  • Perform data analysis to support the evaluation of system defects or the development of requirements for new functionality
  • Assist in various system trouble shooting and balancing and correction efforts, including analysis, verification, and validation of issues and fixes
  • Coordinate activities, including on-time delivery, testing, and production moves
  • Collaborate with I.T. on all department-related efforts, including the submission of Service Requests and the writing of BRD's
  • Oversee the business process support across multiple client engagements
  • Communicate with internal/external stakeholders for departmental submission requirements
  • Review submission of data against established benchmarks

Requirements:

  • Competent to work at the highest technical level of most phases of systems analysis
  • Excellent verbal and written communication skills
  • Coaching, mentoring, and teaching skills
  • Teamwork-focused/collaborative work style
  • Demonstrated ability to work successfully on large projects
  • Problem-solving skills evidenced by demonstrated results in past positions
  • Ability to work under tight deadlines and handle multiple/detail-oriented tasks
  • Ability to influence at all levels of the organization
  • Proficient in Microsoft Office and Vizio

Qualifications:

  • Proven analytical/technical aptitude evidenced by at least 5 years of successful experience in a quantitative role as a Business Analyst, Data Analyst, Programming Analyst, Claims processing, encounter processing
  • Bachelor's Degree required
  • In lieu of degree, equivalent education and/or experience may be considered


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