High-Performance Service Representative

2 days ago


Naples, Florida, United States Tamiami Ford Full time

At Tamiami Ford, we are seeking an experienced and skilled Service Advisor to join our team. As a seasoned professional in the automotive industry, you will be responsible for providing exceptional customer service, ensuring that clients receive prompt, courteous, and effective service.

About Us

  • Tamiami Ford is a leading dealership in the region, known for its excellent customer satisfaction ratings and commitment to excellence.

Job Description

The ideal candidate will possess a strong track record of delivering top-notch customer service, with a focus on CSI excellence. You will be responsible for overseeing the flow of the Drive Lane, ensuring that customers receive timely and efficient service. Additionally, you will provide concierge support for all owner inquiries, whether phone or in person, to ensure a positive experience for our clients.

Key Responsibilities:

  • Oversight of the Drive Lane operations to ensure seamless customer service
  • Provision of concierge support for all owner inquiries
  • Maintenance of high CSI standards compared to a group of 23 dealers

Requirements

  • Organized and friendly personality
  • Time management skills essential
  • Fantastic communication skills with customers, including daily updates on vehicle status
  • Ability to write up client vehicles using a Microsoft Surface Pro
  • Labour GP percentage of 80% or higher
  • Payment processing and active delivery process
  • Professional, well-groomed personal appearance
  • Clean driving record
  • Willingness to submit to a pre-employment background check & drug screen

Compensation Package

We offer a competitive salary, ranging from $55,000 to $70,000 per annum, depending on experience. In addition, you will enjoy comprehensive benefits, including medical/dental/vision insurance, 401(k) plan, training opportunities, vacation days, paid holidays, and a great team environment.



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