Plumbing Customer Service Representative

4 days ago


Naples, Florida, United States Mike's Plumbing of Southwest Florida Inc. Full time
Exciting Career Opportunity in Plumbing Customer Service

We are seeking a highly skilled and customer-focused Plumbing Customer Service Representative to join our team at Mike's Plumbing of Southwest Florida Inc. in Cape Coral, FL.

About Us

Mike's Plumbing was founded by Mike Bohall, and is now owned and operated by his son Jeremy. As a family-owned and operated plumbing company, we pride ourselves on providing reliable, affordable, professional service to every customer.

The Role

As a Plumbing Customer Service Representative, you will be the first point of contact for our customers, handling calls with a smile in your voice and ensuring that every caller receives prompt and professional assistance.

Key Responsibilities:
  • Fielding calls from customers with a focus on resolving their issues efficiently
  • Dispatching technicians to resolve emergencies and schedule appointments
  • Providing exceptional customer service, ensuring that every caller feels valued and appreciated
Requirements:
  • Clear communication skills
  • Experience in a customer service role (preferably in the plumbing industry)
Benefits:

We offer competitive pay ($45,000 - $60,000 per year) and a supportive work environment, as well as superb benefits, including medical, dental, vision, a 401(k) with match, and more. We also provide opportunities for career growth and development within the company.

Schedule:

This is a full-time position, working office hours with no weekend work required.



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