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Customer Service Representative

1 month ago

Naples, Florida, United States Elevated Facility Services Full time
Customer Service Associate Job Description

Under the supervision of the General Manager, the Customer Service Associate performs various secretarial, office support, and customer service-related tasks

Key Responsibilities:
  • General Office Duties
    • Comply with work scheduling and attendance requirements
    • Represent the company in a positive manner while taking calls from customers and dispatching as necessary
    • Keep customer accounts updated, including extra service billing, collections, and retention
  • Inspections
    • Provide proposals for customers without inspections as part of their service contract
    • Schedule inspections, coordinating with Service Supervisors
    • Set up repair jobs and bill completed jobs
  • Safety
    • Submit and file safety documentation
    • Ensure safety meeting binders have all meetings for the prior month
    • Post meeting sign-in sheets weekly

Equal Opportunity Employer
The contractor will not discharge or discriminate against employees or applicants due to pay inquiries or discussions.