Customer Service Representative

6 days ago


Naples, Florida, United States Reale Agency Full time
Job Overview
The Reale Agency is a dynamic and community-driven organization seeking a skilled Customer Service Representative to join our onsite team in Naples, Florida.

About Us
Welcome to the Reale Agency, where exceptional customer service is at the heart of what we do. We're dedicated to creating an inclusive environment that fosters positive interactions and values each client's experience. As a part of our team, you'll have the opportunity to make a significant impact by providing first-rate service and building strong relationships with our clients.

Job Responsibilities
  • Greet and assist customers in a friendly and professional manner both in person and over the phone.
  • Actively listen to customer problems and resolve complaints quickly and effectively.
  • Provide accurate information about services and products offered by Reale Agency.
  • Accurately document customer interactions and transactions.
  • Gather customer feedback and share insights with the team for service improvement.

Salary and Benefits

We offer a competitive annual base salary of $45,000 + Commission, Paid Time Off (PTO), Mon-Fri Schedule, Hands-on Training, Career Growth Opportunities, Holiday Package, Work from Home, and Benefit Package.


Requirements
  • Must have at least 1 year Allstate experience.
  • Excellent verbal and written communication skills are essential.
  • A genuine desire to help customers and address their needs efficiently.
  • Ability to handle customer inquiries and resolve issues promptly and effectively.
  • Ability to work collaboratively with a team to achieve common goals.
  • Willingness to adapt to changing situations and work schedules.
  • Proficiency in using computers and familiar with CRM software or helpdesk systems.


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