Customer Support Associate
2 weeks ago
About Endorse Infinity:
Endorse Infinity is a leading entity in the realm of digital marketing, dedicated to empowering businesses through innovative social media strategies. Our mission is to provide unparalleled support and guidance to our clients as they navigate the complexities of the digital landscape.
Position Summary:
We are currently in search of a dedicated and personable Entry-Level Customer Service Representative. In this role, you will serve as the initial point of contact for our valued clients, delivering outstanding assistance and support through various communication channels.
Employment Type: Full-time
Compensation: $29.00 per hour
- Respond to incoming calls and address customer inquiries with professionalism and courtesy.
- Assist clients with their accounts, including troubleshooting and resolving any issues that may arise.
- Manage customer complaints by providing suitable solutions and ensuring follow-up for resolution.
- Keep accurate and detailed records of customer interactions and transactions.
- Work collaboratively with other departments to meet customer needs and deliver comprehensive solutions.
- Effectively communicate with customers through email and social media platforms.
- High school diploma or equivalent.
- Exceptional verbal and written communication abilities.
- Strong problem-solving skills with the capacity to think critically.
- Familiarity with computer systems and CRM software is advantageous.
- Ability to multitask, prioritize responsibilities, and manage time efficiently.
- Comprehensive health insurance coverage.
- Retirement savings plan (401k).
- Paid time off and holidays.
- Opportunities for professional development.
- Employee discounts on company offerings.
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