Customer Support Associate

2 weeks ago


Philadelphia, Pennsylvania, United States Reef Technology Inc. Full time

Customer Service Representative (Full-Time)

Location: Philadelphia, Pennsylvania, United States

Department: Parking Services

Employment Type: Full-Time

About Us

REEF is dedicated to transforming urban environments into vibrant community hubs that generate employment opportunities and provide essential goods, services, and experiences to local neighborhoods. With a network of over 5,000 locations and a workforce exceeding 18,000, REEF stands as the leading operator of parking facilities and delivery restaurants across North America. Our mission is to connect communities to their local resources, enhancing the places where people live and work.

Key Responsibilities:

The Customer Service Representative plays a crucial role in ensuring the efficient operation of our parking facilities while delivering exceptional service that surpasses client expectations. Responsibilities include:

  • Welcoming guests with a friendly demeanor upon arrival and departure.
  • Directing traffic to optimize parking space utilization.
  • Conducting vehicle counts throughout shifts to prevent overcapacity.
  • Managing traffic flow at facility entrances and exits, assisting guests in locating their vehicles.
  • Assisting with the upkeep and repair of parking equipment and performing general maintenance tasks as assigned.
  • Providing respectful and informative communication to address guest inquiries and concerns, relaying pertinent information to management.
  • Reporting any incidents, accidents, or safety issues to the Operations Manager or Shift Lead promptly.
  • Maintaining a professional demeanor in all interactions with guests, clients, and team members.

Qualifications:

  • Must be at least 18 years of age.
  • Demonstrated customer service and communication skills.
  • Ability to effectively communicate verbally with guests.
  • Previous experience in customer service is preferred.

What We Offer:

  • Provided uniforms.
  • On-the-job training to enhance skills.
  • Opportunities for career advancement and growth.

Physical Requirements:

The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role:

  • Ability to walk for extended periods across the property.
  • Frequent operation of small office equipment such as cash registers and printers.
  • Capability to remain seated for prolonged periods.

Working Environment:

This position involves working in both indoor and outdoor settings. Employees may encounter various environmental conditions, including extreme temperatures. While protective measures may be provided, they may not cover all temperature variations.

REEF Technology is committed to equal opportunity employment and values diversity within our workforce. We do not discriminate based on race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. REEF adheres to all applicable equal employment opportunity laws in every jurisdiction in which we operate.



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