Site Operations Manager

3 weeks ago


Bentonville, Arkansas, United States Zips Car Wash Full time
Job Overview

Zips Car Wash is seeking a highly skilled Site Manager to oversee the day-to-day operations of our car wash facility. As a Site Manager, you will be responsible for maintaining the cleanliness and functionality of the property, as well as providing exceptional customer service to our guests.

Key Responsibilities
  • Maintain all aspects of the site to ensure it runs smoothly and efficiently.
  • Recruit, interview, hire, and performance manage site-level team members.
  • Train and educate Customer Service Associates, Leads, and Assistant Managers on our company policies and procedures.
  • Create and assign schedules and responsibilities to team members.
  • Set and track financial goals and sales targets for team members.
  • Open and close the site, and facilitate daily operations.
  • Perform minor equipment repairs as trained and directed.
  • Engage with customers and promote our Unlimited Wash Club.
  • Monitor and control daily labor percentages and preventative wash maintenance.
  • Ensure timely completion of daily, weekly, and monthly reporting.
  • Consistently uphold and enforce company policies.
  • Monitor, control, and troubleshoot chemicals daily.
  • Load vehicles safely and efficiently with clear hand signals and a smile.
  • Strive for customer satisfaction by ensuring a thorough and enjoyable wash for all guests.
Requirements
  • 2 years of experience in a management role.
  • 3 years of sales or customer service experience.
  • Ability to work retail hours, including days, nights, weekends, and special events in a fast-paced work environment.
  • High School Diploma or Equivalent.
  • Preferred: Associate degree or higher in business or related field.
  • Preferred: Previous supervisory experience, including coaching/mentoring others to achieve sales and customer service targets.
  • Preferred: Car Wash experience.
What We Offer
  • Competitive Pay.
  • Incentive/Commission Pay.
  • DailyPay.
  • Tuition Reimbursement.
  • Free Car Washes.
  • 401K Match.
  • Health, Dental, and Vision insurance.
  • Paid Time Off.

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