Restaurant Operations Manager
1 month ago
The Assistant General Manager plays a pivotal role in the success of our restaurant, overseeing daily operations and driving sales growth. Reporting directly to the General Manager, this individual will be responsible for implementing company policies, managing labor and inventory, and ensuring exceptional customer service.
Key Responsibilities- Monitor and document shift managers' and team leads' performance, providing support and opportunities for growth.
- Identify and address employee concerns, ensuring compliance with established policies and communicating major issues to the General Manager.
- Educate and empower staff to resolve minor guest issues, assisting in resolving major concerns and communicating with the General Manager.
- Create and realize financial objectives by motivating staff and implementing marketing strategies.
- Schedule employee shifts, balancing work-life considerations and business needs.
- Verify crew member hours, manage payroll notes, and conduct physical inventories.
- Develop and motivate Shift Managers and Certified Trainers, monitoring and evaluating their performance relative to established goals.
- Ensure Trainer and Shift Manager compliance with productivity and service standards by retaining a sufficient number of well-trained and productive employees.
- Demonstrate adaptability and lead direct reports through changes.
- Monitor and evaluate restaurant operations, ensuring adherence to company-wide QSC, safety, and sanitation standards.
- Validate equipment maintenance and recommend decisions regarding repair or replacement.
- Ensure the timeliness and quality of local marketing programs and evaluate their effectiveness.
- Resolve operational issues and communicate with the General Manager.
- Monitor and evaluate the financial performance of the restaurant, identifying financial trends and performance improvement opportunities.
- Develop recommendations to resolve financial issues and share with the General Manager.
- Ensure accurate financial data, including payroll, cash, receipts, food costs, security of funds, and operating expenses.
Disclaimer This job posting is for a position in a restaurant owned and operated by an independent franchisee organization, not Hawaiian Bros, Inc. This means the independent franchisee, and not Hawaiian Bros, Inc., is alone responsible for all employment-related matters in the restaurant, including hiring, firing, discipline, supervision, staffing, and scheduling. Hawaiian Bros, Inc. will not receive a copy of any job application and possesses no control over interviewing, hiring, or the employment policies and practices of independent franchisees. If you are hired for this job posting, the independent franchisee, and not Hawaiian Bros, Inc., will be your employer. Our brand is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law. We use eVerify to confirm U.S. Employment eligibility.
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