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Customer Care Specialist
2 months ago
Job Title:
Call Center Representative
Department:
Customer Service
Location:
Remote
Employment Type:
Full-Time
Job Overview:
We are looking for a committed and customer-oriented Call Center Representative to enhance our customer service operations.
The successful candidate will be tasked with managing both incoming and outgoing customer communications, delivering information, resolving inquiries, and ensuring exceptional customer satisfaction.
The Call Center Representative will serve as the initial contact for our clients, embodying the company's dedication to outstanding service.
Primary Responsibilities:
Customer Engagement:
Respond to incoming calls and address customer inquiries in a timely and professional manner.
Issue Management:
Assess customer needs, clarify details, investigate issues, and provide effective resolutions.
Product/Service Expertise:
Keep informed about company offerings, services, and promotions to accurately assist customers.
Record Keeping:
Diligently document customer interactions, transactions, feedback, and complaints in the company's CRM system.
Conflict Resolution:
Address customer complaints or concerns, escalating complex matters to the relevant departments when necessary.
Sales Assistance:
Promote or recommend products and services when suitable, achieving sales objectives as established by the company.
Regulatory Compliance:
Follow company policies, procedures, and legal requirements in all customer interactions.
Collaborative Efforts:
Partner with colleagues and other departments to ensure a cohesive customer experience.
Qualifications:
High school diploma or equivalent required; some college education or relevant certifications preferred.
Exceptional communication and interpersonal skills
Strong analytical and problem-solving capabilities
Ability to thrive under pressure and manage multiple tasks
Proficient in utilizing computer systems and CRM software
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