Customer Care Specialist
1 week ago
Job Title:
Call Center Representative
Department:
Customer Service
Location:
Remote
Employment Type:
Full-Time
Job Overview:
We are looking for a committed and customer-oriented Call Center Representative to enhance our service team.
The successful candidate will manage both incoming and outgoing customer communications, delivering information, resolving concerns, and ensuring exceptional customer satisfaction.
The Call Center Representative will serve as the initial contact for our clients, embodying the organization's principles and dedication to outstanding service.
Key Duties:
Customer Engagement:
Respond to incoming calls and address customer inquiries in a timely and professional manner.
Problem Resolution:
Assess customer needs, clarify details, investigate issues, and provide suitable solutions.
Product/Service Expertise:
Keep current knowledge of company offerings, services, and promotions to accurately assist customers.
Record Keeping:
Precisely log customer interactions, transactions, feedback, and complaints in the company's CRM system.
Conflict Management:
Address customer grievances or issues, escalating complex matters to the relevant departments when necessary.
Sales Assistance:
Promote or recommend products and services when appropriate, achieving sales objectives as established by the organization.
Regulatory Compliance:
Follow company policies, procedures, and legal requirements in all customer interactions.
Collaborative Efforts:
Collaborate with colleagues and other departments to ensure a cohesive customer experience.
Requirements:
High school diploma or equivalent required; some college or relevant certifications preferred.
Exceptional communication and interpersonal skills
Strong analytical and problem-solving capabilities
Ability to thrive under pressure and manage multiple responsibilities
Proficiency in computer systems and CRM software
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