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Customer Service BDC Specialist
2 months ago
The Customer Service BDC Specialist plays a crucial role in engaging with customers regarding their initial service appointments, vehicle inspections, and service notifications. This position involves organizing service appointments and meticulously documenting customer interactions, including follow-ups for missed appointments. The BDC team is also tasked with managing all incoming service appointment inquiries.
Key Responsibilities:
- Arrange service appointments through various communication channels including phone, in-person, or email.
- Provide customers with updates on their vehicle status as required.
- Address customer inquiries and concerns through phone, in-person, or email interactions.
- Handle incoming calls by answering, transferring, and supplying necessary information.
- Route telephone calls to the appropriate departments when necessary.
Required Qualifications:
- A high school diploma or equivalent is mandatory.
- Experience in a call center environment is preferred.
- Exhibit exceptional verbal communication and phone etiquette.
- Must articulate clearly and maintain a friendly phone demeanor.
- Proficient typing and phone handling skills are essential.
- Ability to successfully complete a background check and drug screening.
- Engage with callers in a courteous, professional, and efficient manner.
- Uphold a professional appearance consistently.
